BPO
Increase customer satisfaction and contact center efficiency with unprecedented customer care. Now that's powerful.
EMPOWER YOUR CUSTOMERS WITH MORE SELF-SERVICE OPTIONS.
Your customers expect their utility companies to provide excellent customer care — with minimal interruptions. As customer experience continues to be a key differentiator for utility companies especially in this age of Digital Transformation, your organization needs a cost-effective and reliable way to organize your work. With VoxiAI, you can decrease the average time of calls by up to 35%, decrease costs, abandon the backlog and rise the total efficiency of your call centre.
Your customers expect their utility companies to provide excellent customer care — with minimal interruptions. As customer experience continues to be a key differentiator for utility companies especially in this age of Digital Transformation, your organization needs a cost-effective and reliable way to organize your work. With VoxiAI, you can decrease the average time of calls by up to 35%, decrease costs, abandon the backlog and rise the total efficiency of your call centre.
1
Start, Stop and Transfer Service
When your customers need to make changes to their service — like when they're moving, or enrolling in a new service — they want to do so easily and effectively. Accelerate your Digital Transformation and meet you customers with they are .VoxiAI enables you to collect relevant information, validate move details, schedule new service appointments, and more — all without the need for a live agent.
2
Proactive Communications
Whether planned or unplanned, outages and maintenance can frustrate both you and your customers. Use VoxiAI to deliver proactive communications that provide detailed outage information, notify customers of updates, and survey customers once issues have been resolved.
3
Outages
VoxiAI can help you expand self-service to easily collect outage information, provide proactive updates on outage conditions, and notify consumers once service has been restored.
4
Billing and Collections
VoxiAI for banking make it easier for customers to set up automatic payments and paperless billing, provide balance information, process payment information, remind customers about near due payments, and more.
5
Service Appointments
VoxiAI for self-service solutions make scheduling and updating appointments fast and easy — saving you the cost of sending a service truck when no one's home. Allow your customers to easily set, confirm and reschedule appointments without the need for a live agent.