Our Natural Language Understanding technology seamlessly combines artificial intelligence and human understanding.
AI + humans
At VoxiAI, we've proven that AI and humans can work together to create something better than either one can accomplish on its own. That's why we invented and commercialized the use of a technology, which seamlessly blends artificial intelligence and human during one call. This breakthrough technology delivers human-like experiences through one of the most valuable customer care channel — through phone/voice communication.
Our Tandem technology is powered by combination of Voice Conversion, Natural Language Processing (NLP), and Dialog Management.

We deliver.
  • Superior Accuracy
    With Tandem, VoxiAI solutions deliver 95%+ understanding accuracy, enabling us to take on complex transactions in self-service that would otherwise require agent assistance. So we get it right not just the first time, but every time — and your customers never need to repeat themselves.
  • Continuous Learning
    VoxiAI systems are continually learning through our deep neural networks and machine learning technologies — a continuous feedback loop that makes our applications smarter the more conversations they have. Our human listeners act as labelers for data that's not understood, and this information is fed back into the application, making it more accurate.
  • Multiple Recognition Resources
    Tandem utilizes multiple recognition methods in real-time for unprecedented understanding and experience. Tandem makes use of both artificial intelligence and human understanding as needed.
  • Training and Tuning
    Through our continuous improvement program, a dedicated account management team works to constantly train and tune client applications for improved performance.
  • Fully Automated
    When a portion of a conversation requires a human to recognize or interpret information, it is done in real-time and in the background — so the consumer never experiences any delays or interruptions in customer care.
  • Safety and Security
    Data security essential for every enterprise. That's why we meet or exceed standards for SOC 2, Type 2 Audit, PCI-DSS, Level 1 Service Provider, and the Health Insurance Portability and Accountability Act.
Automated Speech Recognition (ASR) also known as 'Voice Recognition' or 'speech to text' is the technology that translates spoken words into text, a machine readable format.

VoxiAI ASR technology uses uniquely generated acoustic models that predict how words sound in a given environment, such as when talking on a mobile phone. These acoustic models are combined with language models and pronunciations for exceptional accuracy. VoxiAI ASR is adaptable to specific domains, environments, and languages. ASR takes spoken word and puts it into text, starting point for being acted on.

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Let's talk.
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