Automatic Speech Recognition (ASR)
VoxiAI ASR technology uses uniquely generated acoustic models that predict how words sound in a given environment, such as when talking on a mobile phone. These acoustic models are combined with language models and pronunciations for exceptional accuracy. Interactions ASR solutions are adaptable to specific domains, environments, and languages. ASR takes spoken word and puts it into text, starting point for being acted on.
VoxiAI Dialog Management technologies enable the rapid creation of interactive systems, supporting conversational dialogs on any service channel a customer uses to engage with a brand. The underlying dialog framework enables the interplay of different dialog management technologies, allowing the use of the best technology for the task at hand. Dialog Management enables free-flowing interactions, leveraging knowledge-based approaches that combine the ontology of a given vertical with business rules of a specific customer.
Natural Language Processing (NLP)
VoxiAI NLP turns data into information. By identifying the people, locations, topics, and intentions found in any segment speech or text, NLP provides the basis for actionable intelligence applications and business processes.
IVAs have to be adapted to use it over VoIP (Voice over Internet Protocol). With the our VoIP connector, you can integrate VoxiAI directly into your business telephony. Dialog-oriented interfaces (APIs) make it easy to link the services.