Interactive, smart, kind, and she's always on the line. Her specialty is providing help to your clients just when they need it most. Whether giving real-time guidance during a complex conversation, VoxiAI is in at just the right moment to connect your human agent to the conversation. Thus, your clients will never be unsatisified with the voice assistant.
CUT EXPENSES
VoxiAI saves money on handling first line calls. Every call always starts with clarification of the client's problem. Usually, this is done by a human agent who redirects the caller to the desired department. But this work is so simple that the robot will cope with it faster and more cheaply.
BOOST BASIC MATRICS
She can decrease callers' wait-time, increase first call resolution rate, use conversation analysis, predictive analytics and machine learning to select the most suitable agent or AI to avoid negative reactions from customers.
INCREASE EFFICIENCY
Robots are becoming smarter and smarter, but even the most intelligent robot works according to a template system. If the caller goes beyond the script, the robot gets lost and confused, which negatively affects the level of customer service. VoxiAI lacks this flaw. She understands that she can make a mistake and at this moment, seamlessly switches the call to a human agent who continues to communicate with the client with the same voice and accent so the customer does not notice the difference.
Large taxi service - orders by phone number
Front-office support for taxi orders accepting
- 31% time reduction in orders processing time
- No waiting for clients during peak hours
- Scaling volume of the calls without a growth of the staff
Healthcare
Medical clinic - schedule doctor visit without agent
Automatically checks if the time slot is available, before creating the meeting. Warns about available slots.
- 81% reduction in claims processing time
- No waiting for clients
Insurance
Large insurance company
Outbound clients' voice notifications about insurance renewalOffering related programs such as claims, lead generation, disaster response, etc.Connection of a manager during conversation due offering confirmation
- Handling 3-5k cases daily
- 7-10 second handle
- time reduction
Google Cloud
Google Cloud Startup Program Member Grant in May 2019
Nvidia
Nvidia Inception Program for AI startups Member in June 2019