How VoxiAI helps for you...
Robots are becoming smarter and smarter, but even the most intelligent robot works according to a template system. If the caller goes beyond the script, the robot gets lost and confused, which negatively affects the level of customer service. VoxiAI lacks this flaw. She understands that she can make a mistake and at this moment, seamlessly switches the call to a human agent who continues to communicate with the client with the same voice and accent so the customer does not notice the difference.
VoxiAI saves money on handling first line calls. Every call always starts with clarification of the client's problem. Usually, this is done by a human agent who redirects the caller to the desired department. But this work is so simple that the robot will cope with it faster and more cheaply.
She can decrease callers' wait-time, increase first call resolution rate, use conversation analysis, predictive analytics and machine learning to select the most suitable agent or AI to avoid negative reactions from customers.