Taking orders is one of the most important parts of taxi services and there should be no chance of error. The agent should listen to the agent carefully to find out where is the client now and the point of destination. However agents are not always kind with customers that affects CSAT, they get sick, they want to have a break, they are not ready to work 24/7 and you need to pay them a salary. VoxiAi for taxi service is a virtual operator that can do the same job but cheaper, reduce the waiting line and works without any errors.